Refunds, Returns, Credit Policies at Buffalo Market
We work hard to source you the best of locally produced vegetables, fruits, and products. We take delighting our customers very seriously as we do supporting local farmers. Learn about our policies below.
Buffalo does not accept returns or exchanges of any products once it has been shipped. Buffalo Market will only accept product returns when an order is cancelled, missed, or cannot be delivered, such as when a valid ID cannot be confirmed for alcohol product delivery. If there is a problem with an item in your order, please start a request here: email@example.com . We will do everything we can to make it right.
Refunds and Credits
If you have any issues with your order, please contact Buffalo Market Community Care team immediately to let us know. We recommend you do so as soon as possible since we cannot provide refunds, credits, or adjust charges on orders if you don’t report the issue within 7 days from when the order was delivered.
If you have missing products or an issue with your order, we, at our sole discretion, may give you credit for the product, and in some situations, issue a partial or full refund. We reserve the right to require a photograph for product quality complaints, before any refund or credit will be issued.
If your order requires an attended delivery and we're not able to reach you, we will cancel the order on your behalf. If this happens, you will be given an account credit for the order amount, less any taxes, fees, and discounts. You may also be charged a cancellation fee. This fee helps cover the cost of disassembling the order to restock items that can be resold, and discarding fresh items that can't be resold (such as baked goods, produce, etc).
If you receive a Buffalo Market account credit, the credit should be applied to your account within 1 to 3 days of receiving confirmation from a Community Care team member.
If you receive a refund, depending on your bank or credit card company, it can take between 5 to 10 business days for the refund to process once it’s been issued. If you don't see a refund reflected within that time frame, please contact your bank or credit card company directly regarding their policies on refunds.
If you have received a refund and need an updated receipt please contact the Buffalo Market Community Care team and we’ll be glad to send that your way.
I placed an order. When is it going to be delivered?
All orders are being prepared overnight and delivered the next morning. We complete 90%+ deliveries between 9AM and 12PM. In rare cases you will receive your order before 9AM or after 12PM. Our drivers cover daily hundreds of miles- occasionally accidents, closed bridges, or road works cause delays.
I received my order but one of the items was missing. What now?
We store full supply of dry goods and non-perishables in our warehouse. But for fresh produce we are receiving deliveries daily. This is to provide the freshest, most healthy options. Occasionally we are unable to receive some of the items that we ordered or we have to reject the delivery. I.e. peaches that we ordered are not meeting our strict quality standards. If that happens, and we are unable to deliver certain items from your order, we will reach out to you and offer a refund.
Most of the days our team will be reaching out to you between 1PM and 5PM.
How can you be 30% cheaper than major grocery chains and offer free delivery?
We are very cost efficient. We don't have to pay retail rent for a huge prime location. And we streamlined our process. We do the deliveries only once a day. Our team works overnight. Savings on rent and on working only 8-10 hours a day translate into lower prices that we pass on to our customers.